UNDERSTANDING THE ITIL FRAMEWORK: TRANSFORMING IT SERVICES IN ADDIS ABABA

In today’s fast-evolving tech industry, organizations in Addis Ababa face increasing challenges in managing IT services efficiently. To address this, the ITIL (Information Technology Infrastructure Library) framework provides a structured and standardized approach to IT Service Management (ITSM), ensuring businesses align IT services with or

As Addis Ababa’s tech industry continues to grow, the demand for skilled professionals in IT governance is on the rise. Organizations require experts who can streamline IT service management (ITSM), enhance operational efficiency, and ensure compliance with global standards. This is where ITIL certification plays a crucial role in shaping your ca